Career
Experience
32 years across military, federal, consulting, and healthcare environments - from a DOS manual to directing the infrastructure that keeps a children's hospital running.
Aug 2023 - Present
Current
Senior Manager, Data Center & Infrastructure Operations
Children's National Hospital
Washington, DC
- Direct the systems and data center engineering team plus Kyndryl-delivered Tier 1/2 support, covering a $10M+ infrastructure estate across the main campus, research facilities, satellite clinics, and disaster recovery.
- Hold Kyndryl to contracted SLAs across Tier 1 help desk and Tier 2 desk-side support, owning escalation paths, service quality, and cost performance on a multi-year managed services agreement.
- Sustained infrastructure availability through overlapping enterprise platform transitions: Oracle Cerner to Epic, HR to Workday, and ServiceNow for ITSM.
- Established and enforced change governance, backup, and disaster recovery standards for a 24/7 pediatric environment where infrastructure downtime is a patient-care event.
- Serve as an organizational Microsoft Copilot Champion, designing and deploying Copilot agents that automate documentation and repeatable process work.
- Administer the Citrix VDI environment delivering clinical and administrative desktops across the hospital sites.
- Own vulnerability management across the estate: patching, scanning, and upgrade cycles for every OS, laptop, desktop, and server.
2016 - Aug 2023
Delivery Manager, Internal IT
Accenture
Arlington, VA
- Consolidated Accenture's internal data center footprint from 17 sites to 10 - a 41% reduction - while improving reliability and lowering operating cost.
- Led a distributed engineering organization scaling from 16 to 32 across six delivery locations on four continents (India, Argentina, London, Germany, Ohio, Chicago).
- Managed a multi-million-dollar infrastructure budget across a nine-year tenure, balancing capital and operational spend against enterprise priorities.
- Converted business requirements into delivery roadmaps and milestones spanning twelve time zones, holding release commitments across six delivery centers.
Sep 2014 - 2016
Infrastructure Cloud Consultant
Accenture
Arlington, VA
- Delivered infrastructure and cloud consulting across two sectors in under two years - a federal engagement with the IRS, then commercial financial services.
- Served as the engagement's VMware subject matter expert on PHH Mortgage's data center modernization program in New Jersey.
Sep 2006 - Sep 2014
Senior Systems Engineer / Windows Engineering Team Lead
Lockheed Martin
Ashburn & Herndon, VA · Lanham, MD
- Led a team of 12 Windows engineers (2011-2014) - first line-management role.
- Ran the local data center for the HUD HITS program in Lanham (2010-2011) and authored technical content for contract bids valued above $200M.
- Administered enterprise Windows and VMware environments (2006-2010), the foundation of a decade of virtualization certifications.
Jan 2010 - Sep 2010
Senior Virtualization Engineer
Infinite Group, Inc.
Vienna, VA
- Served as a VMware consultant on a federal program during a 2010 interval within the Lockheed Martin tenure.
Jul 1994 - Jul 2006
Disbursing Clerk; unit IT resource
U.S. Navy
Various
- Served 12 years across three aircraft carriers, managing disbursing operations and serving as the unit IT resource.
Capabilities
Skills & platforms
Infrastructure Leadership
- Data Center Operations
- Global Distributed Teams
- Vendor & MSP Management
- Change Management & IT Governance
- ITIL / IT Service Management
- 24/7 Mission-Critical Operations
Systems & Platforms
- Windows Server
- Red Hat Enterprise Linux
- Ubuntu / Solaris
- VMware vSphere & VCF
- Citrix VDI
- Cisco UCS
- Dell & HPE Hardware
- Zerto DR & Replication
Cloud
- Microsoft Azure
- Google Cloud Platform
- VMware Cloud Foundation
- vRealize Automation
- vRealize Business
- Cloud Migration Strategy
Tools & Automation
- Microsoft Copilot & Agents
- n8n Workflow Automation
- Python Scripting
- LLM Platform Tooling
- ServiceNow ITSM
- Workday
- Epic & Oracle Cerner
Education & Certifications
Credentials
Degree · 2008
B.S., Information Systems Technology
Southern Illinois University
Certificate · 2021
Technology Leadership Certificate
Cornell University ILR School
Certification · 2020
Professional Scrum Master I (PSM I)
Scrum.org
Certification · 2024
Zerto Certified Associate
HPE
Certification · 2023
Microsoft Azure Fundamentals
Microsoft
Certification · 2018
VMware Certified Professional 6.7 – DCV
VMware
Certification · 2017
Architecting Microsoft Azure Solutions
Microsoft
Certification · 2016
Google Cloud Platform for Systems Operations
Google Cloud