Case Study
Global Infrastructure Operations for 800,000 Users Across 17 Data Centers
Problem
Accenture's internal IT infrastructure served 800,000 users across 17 global data centers. The scale, geographic distribution, and budget pressure required a delivery model that could hold commitments across continents and time zones without degradation.
What I did
Led end-to-end delivery of internal IT infrastructure programs for a global user base of 800,000 across 17 data centers.
Scaled a distributed engineering organization from 16 to 32 across six delivery locations on four continents: India, Argentina, London, Germany, Ohio, and Chicago.
Managed a multi-million-dollar infrastructure budget, balancing capital and operational spend against enterprise priorities.
Converted business requirements into delivery roadmaps and milestones spanning twelve time zones.
Held release commitments across six delivery centers, each with its own infrastructure stack, staffing model, and compliance requirements.
Result
Infrastructure services delivered reliably to 800,000 users across 17 data centers throughout a nine-year tenure.
Engineering organization doubled in size and geographic coverage while maintaining delivery commitments.
$10M+ budget managed with balanced capital and operational spend.
Delivery roadmaps spanning twelve time zones executed on schedule across six delivery centers.