B.Williams

Career

Experience

32 years across military, federal, consulting, and healthcare environments - from a DOS manual to directing the infrastructure that keeps a children’s hospital running.

  1. Aug 2023 – Present

    Current

    Senior Manager, Data Center & Infrastructure Operations

    Children’s National Hospital

    Washington, DC

    • Direct the systems and data center engineering team plus Kyndryl-delivered Tier 1/2 support, covering a $10M+ infrastructure estate across the main campus, research facilities, satellite clinics, and disaster recovery.
    • Hold Kyndryl to contracted SLAs across Tier 1 help desk and Tier 2 desk-side support, owning escalation paths, service quality, and cost performance on a multi-year managed services agreement.
    • Sustained infrastructure availability through overlapping enterprise platform transitions: Oracle Cerner to Epic, HR to Workday, and ServiceNow for ITSM.
    • Established and enforced change governance, backup, and disaster recovery standards for a 24/7 pediatric environment where infrastructure downtime is a patient-care event.
    • Serve as an organizational Microsoft Copilot Champion, designing and deploying Copilot agents that automate documentation and repeatable process work.
    • Administer the Citrix VDI environment delivering clinical and administrative desktops across the hospital sites.
    • Own vulnerability management across the estate: patching, scanning, and upgrade cycles for every OS, laptop, desktop, and server.

  2. 2016 – Aug 2023

    Delivery Manager, Internal IT

    Accenture

    Arlington, VA

    • Consolidated Accenture’s internal data center footprint from 17 sites to 10 - a 41% reduction - while improving reliability and lowering operating cost.
    • Led a distributed engineering organization scaling from 16 to 32 across six delivery locations on four continents (India, Argentina, London, Germany, Ohio, Chicago).
    • Managed a multi-million-dollar infrastructure budget across a nine-year tenure, balancing capital and operational spend against enterprise priorities.
    • Converted business requirements into delivery roadmaps and milestones spanning twelve time zones, holding release commitments across six delivery centers.

  3. Sep 2014 – 2016

    Infrastructure Cloud Consultant

    Accenture

    Arlington, VA

    • Delivered infrastructure and cloud consulting across two sectors in under two years - a federal engagement with the IRS, then commercial financial services.
    • Served as the engagement’s VMware subject matter expert on PHH Mortgage’s data center modernization program in New Jersey.

  4. Sep 2006 – Sep 2014

    Senior Systems Engineer / Windows Engineering Team Lead

    Lockheed Martin

    Ashburn & Herndon, VA · Lanham, MD

    • Led a team of 12 Windows engineers (2011-2014) - first line-management role.
    • Ran the local data center for the HUD HITS program in Lanham (2010-2011) and authored technical content for contract bids valued above $200M.
    • Administered enterprise Windows and VMware environments (2006-2010), the foundation of a decade of virtualization certifications.

  5. Jan 2010 – Sep 2010

    Senior Virtualization Engineer

    Infinite Group, Inc.

    Vienna, VA

    • Served as a VMware consultant on a federal program during a 2010 interval within the Lockheed Martin tenure.

  6. Jul 1994 – Jul 2006

    Disbursing Clerk; unit IT resource

    U.S. Navy

    Various

    • Served 12 years across three aircraft carriers, managing disbursing operations and serving as the unit IT resource.

Capabilities

Skills & platforms

Infrastructure Leadership

  • Data Center Operations
  • Global Distributed Teams
  • Vendor & MSP Management
  • Change Management & IT Governance
  • ITIL / IT Service Management
  • 24/7 Mission-Critical Operations

Systems & Platforms

  • Windows Server
  • Red Hat Enterprise Linux
  • Ubuntu / Solaris
  • VMware vSphere & VCF
  • Citrix VDI
  • Cisco UCS
  • Dell & HPE Hardware
  • Zerto DR & Replication

Cloud

  • Microsoft Azure
  • Google Cloud Platform
  • VMware Cloud Foundation
  • vRealize Automation
  • vRealize Business
  • Cloud Migration Strategy

Tools & Automation

  • Microsoft Copilot & Agents
  • n8n Workflow Automation
  • Python Scripting
  • LLM Platform Tooling
  • ServiceNow ITSM
  • Workday
  • Epic & Oracle Cerner

Education & Certifications

Credentials

  • Degree · 2008

    B.S., Information Systems Technology

    Southern Illinois University

  • Certificate · 2021

    Technology Leadership Certificate

    Cornell University ILR School

  • Certification · 2020

    Professional Scrum Master I (PSM I)

    Scrum.org

  • Certification · 2024

    Zerto Certified Associate

    HPE

  • Certification · 2023

    Microsoft Azure Fundamentals

    Microsoft

  • Certification · 2018

    VMware Certified Professional 6.7 – DCV

    VMware

  • Certification · 2017

    Architecting Microsoft Azure Solutions

    Microsoft

  • Certification · 2016

    Google Cloud Platform for Systems Operations

    Google Cloud

Digital Ethnicity

Want to work together?

Digital Ethnicity is where I take on projects. If you need infrastructure leadership, AI automation, or a technical partner who has run the systems that can’t go down, that’s where to find me.

Work with me through Digital Ethnicity

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