01Problem
Children’s National Hospital was running on Oracle Cerner hosted infrastructure and needed to transition to Epic. The migration had to happen without interrupting a 24/7 pediatric environment where infrastructure downtime is a patient-care event, not a service ticket.
The transition overlapped with two other concurrent enterprise platform shifts - HR to Workday and ServiceNow for ITSM - each with its own infrastructure dependencies and change windows.
02What I did
- Direct the systems and data center engineering team plus Kyndryl-delivered Tier 1 and Tier 2 support across the full infrastructure estate, covering main campus, research facilities, satellite clinics, and disaster recovery.
- Coordinate infrastructure readiness with the clinical application owners who hold application scope, ensuring compute, storage, network, and VDI are in place for each Epic go-live wave.
- Established and enforced change governance, backup, and disaster recovery standards across the hospital sites during the transition period.
- Administer the Citrix VDI environment delivering clinical and administrative desktops, ensuring no disruption to end-user access during cutover.
- Own vulnerability management across the estate - patching, scanning, and upgrade cycles for every operating system, laptop, desktop, and server - throughout the migration.
03Result
- Infrastructure availability sustained through overlapping enterprise platform transitions without patient-care impact.
- Kyndryl held to contracted SLAs across Tier 1 help desk and Tier 2 desk-side support throughout the migration.
- Migration on track for completion through 2027 with change governance and DR standards enforced at every step.